question

ruslan-allahverdi11421 avatar image
ruslan-allahverdi11421 asked ruslan-allahverdi11421 commented

Unable to send faxes from Toshiba e-Studio by using Cisco SPA 122 ATA

Our environment requires us to send faxes traditional way. Recently we switched to RingCentral telephone service and were planning to switch our fax machines also. To test it first, we port it only one machine. 90% of our faxes failure to send. Only few numbers that we can send them through. We are using Toshiba e-Studio 5055c with ECM disabled. Toshiba's e-Studio MFPs don't have baud settings for reducing transmit speed. Instead, they adjust speed automatically based on recipient. Interesting that faxes sent perfectly fine when using desktop app.


Also, when faxes are sent of failure, there are no records under the log of that extension where fax machine connected to the corresponded ATA.


Any suggestions?

fax
1 |3000

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michel5476 avatar image
michel5476 answered
In the Toshiba settings
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