News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Phones went down with no redirect or notification
Tags: call forwarding
Dec 29, 2018 at 9:20am   •   2 replies  •  0 likes
store-location

We have yealink W56P wireless phones, Our router for our main number went offline and did not realize it for a entire day missing 50+ calls. Our base is directly cabled into our spectrum internet router. Is there a way to avoid this. if router resets configure for the base to always pick up new ip or to redirect calls to another number? Can we have a notification set up when a phone is offline? one of our extensions on our ivr received 41 calls over night from the same number while the main phone was not connected to the internet however there was nothing on the other end of the call when it happend. was this the system trying to redirect calls to another line but the call was never connected? What steps can I take to avoid this problem? Also is there a way to send text messages from these phones and receive and read text messages? Thanks in advance!

2 Answers
answered on Jan 2, 2019 at 8:51am  
Hi Store Location,

We dont have the ability to monitor every user's internet for outages, but in the event you do have an outage we now have a feature that allows you to forward calls if your phone goes offline.  For more information see our KB article Call Forward for Unreachable Phone

 0
answered on Dec 31, 2018 at 5:38am  
i think the only way to do that would be have a call service number added into the "sequential" ring of the ring groups or have a cell phone with the RC phone app on it so you can turn on mobile apps to answer calls to your extension prior to your desksets ringing.

 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us