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Question

Text messages arent showing up anywhere...

  • 9 January 2019
  • 3 replies
  • 1039 views
L

I have a US based account, and whenever my number recieves a text message I get the email notification, but on my IOS app (10.3.1.1.37 51.10.31.5) and my desktop app on mac (10.2.1.31914 (64-bit)) I dont ever receive the text.


-I have to have the app running, and be the one to start the conversation in order for it to work.

-Started and responded conversations on Mac will show on IOS app and vice versa.

-Opening a link from the email notification will launch the site to download but wont prompt the app.

3 replies

S
Please open a case so we can investigate! 


A
Was this ever resolved? I am having the same issue. I receive a notification for the text, but when I open the app on my iphone, I have to go find the contact and start a conversation in order to see the text. It doesn't show up on my messages page at all. Thanks!
L
Hi. The issue had something to do the text messages going to an auto receptionist and not my direct user. Also, at the time, there was a known issue with the Mac app simply not getting texts. Something about iOS making it easier than Mac OS.

I had to call and someone on the tech support side of things changed the auto settings and helped me address it - Im not 100% sure what they did.

I needed to add a line for my plan and actually ended up canceling Ring Central cause of issues with the sales teams. We use google voice now and its like 3/5 stars, but texting and call forwarding works great, and thats all we need.

Good luck!

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