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RingCentral App (Glip) - Presence Indicator dots
Tags: ringcentral app
Jan 24, 2019 at 2:48pm   •   10 replies  •  0 likes

Has anyone noticed with the latest upgrade in Glip that when the presence indicator turns red when you are busy, once you are available, it does not automatically turn back to green to indicate you are free?

10 Answers
answered on Mar 26, 2020 at 2:46pm  
I cannot get the red dot to change to green.  For one of our employees its always red. We need help!

answered on Sep 19, 2019 at 5:22pm  
Hi there mine is the same as Sam I never show as busy (red) when on a call/meeting

answered on Apr 26, 2019 at 2:11pm  
Sam - can you DM me on the app?  Lets trouble shoot this together -

answered on Apr 26, 2019 at 10:23am  
My problem is that my dot on Glip doesnt change to red when I am on a Ring Central call - why is that?

answered on Feb 14, 2019 at 8:53am  
Hi All - we released some updates to address this issue this morning.  Please try again and let us know if you encounter this issue again - thank you!

answered on Feb 6, 2019 at 12:18pm  
This reply was created from a merged topic originally titled Bug: Desktop app: my status switches to "on call" and stays that way. I've experienced this several times in the past couple of weeks.  I notice that my status is red and indicated "on call" after I've finished a phone call.  It stays that way until I change it back to green.

answered on Feb 5, 2019 at 12:01pm  
Hi Chris, please check back end of next week (Feb 15th).

answered on Feb 5, 2019 at 9:30am  
It's a know bug we are fixing in our next release.
It's two weeks later. Any idea when we'll see a fix for this?

answered on Jan 24, 2019 at 3:52pm  
Thanks for your quick reply Ted. :)

answered on Jan 24, 2019 at 2:55pm  
Hi Laurie,
It's a know bug we are fixing in our next release.  Should only happen once in a while. For now please set yourself back to green manually while we work to fix this.

Thanks for reporting it!


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