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Question

Call Parking

  • 18 February 2019
  • 2 replies
  • 885 views
A

On the softphone, there is no indicator to remind you that you have a call on park. Lets say you park a call and then need to click elsewhere on the phone, a call could sit in park forever. There should be some sort of indicator or reminder.

2 replies

G
Hi Amy, the Bridge Operator Console in the RingCentral App Gallery provides for parking lot visibility and also automates a message to the intended recipient of the parked call. Check it out. https://www.ringcentral.com/apps/bridge-operator-console
J
You can monitor calls parked to private park locations by adding them to the HUD, as long as the user is a member of the private park extension. It may be your convention to add that to every user.

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