Reverting to Default Profile Picture

Hey DH, do you use the RC (Glip) app? Also, could you show me where you changed your profile picture in Meetings? I've never done it so it would help me to understand :)

AH! So, RingCentral Meetings and Glip now talk to each other - this is so that when you're on an RC Meeting, your Presence in Glip reflects that :) Which is a really nice feature. 

Because these two programs talk to each other, Meeting is pulling your profile picture from Glip. I'll see if it's something that can be changed but I don't think it is.

Hey DH, got some more info. At this time there's no setting in Meetings to update your Profile Picture. However, you can change it in Glip and that will update Meetings.

Erica,

Saadet is correct, but what you can do is create a blank JPG image in Paint or any other application that can create a blank image. You could also grab a screenshot of a blank area of a screen with something like the Windows snipping tool. You can then change the photo in Glip with this blank image.

I've attached a white blank image for you that you can download (It's white so click just below this).

Agreed - spent WAYYY too much time trying to fix what's evidently unfixable! Really lame. It updates OK in the phone app and shows OK in Glip and mobile even - but not on my huge monitor... really want that gone and/or at least changed! Ridiculous.

Makes it seem like a pretty smalltime operation, doesn't it? Is there like one developer and he's on vacation most of the time? I really hope someone is checking these posts - totally unprofessional to let something so basic and necessary remain broken for what appears to be YEARS. Makes me want to push to switch to something more polished and customer-friendly. 

We're having the SAME issue in our organization for many of our members. Has anyone figured out the fix?? 

That's one fix!! I'll take it. Thanks, Eric. 

My awesome IT Service Desk just gave me a solution that worked! 
On Android or iOS app:
-Go to the RingCentral app (not Meetings)
-If on Android, click the hamburger menu in the upper left then Select Meetings from the menu or
-If on iOS, click Meetings icon on bottom menu
-Once in Meetings, click the 3 dots in the upper right corner
-Select Meeting Settings
-Select Video Service
-Select RingCentral Meetings Embedded
-Back on Meetings screen, click Start
-End your mobile meeting then go back to your desktop and launch RingCentral Meetings and select Start Without Video. 

I'm not an IT person and I do not work for RingCentral so don't get all cranky if this doesn't work for you, but I tried a bunch of stuff that didn't work and then this did so hopefully it works for some of you as well.

This reply was created from a merged topic originally titled How can I remove/change the profile photo that appears when I'm in RingCentral Me.... When I'm in RingCentral Meetings and have my video camera turned off, a profile picture is displayed as a default. I'd like to remove/change that photo... How?

I am trying to have Ring Central correct this, and they keep insisting it is a feature request with no ETA. This is not a feature request, it is a bug. Some people are stating the updated picture is pulling from their RingCentral/Glip app and updating the RC Meetings picture, and others are saying it is not. These inconsistent results are a clear indicator this is a bug. If this was a feature, it would behave the same way every time. And, you wouldn't have a troubleshooting article that you released August 6th of this year if it wasn't a bug. Why would there be a troubleshooting article for a feature? I'm starting to get the feeling they don't want to label it as a bug because then they would have to fix it, while a feature request they don't technically have to implement. If they continue to operate like this, we are changing providers. We have had numerous problems with them lately, and all these changes they are doing. Maybe they don't want to spend time fixing this issue because they are pushing for the use of their new Ring Central Video service over the Zoom service (the picture issue only affects the zoom service from what I can tell).

I'm confused on why this has not been set as a priority and solved or at least came up with a viable workaround. I have called support and their so called work around does not work and they eventually just tell you to come here and open a Community ticket. As you can see many users have already opened a ticket about this, but nothing has been done. Changing your default picture in the instant messaging Application changes it on your meetings also? I get it Ring Central is trying to get it all tied into one, but not having a solution to change that photo is mind boggling. What if a user adds a photo of something personal such as wife and kids for their instant messaging application that he uses to talk to Co-Workers and then realizes later it defaults to meetings also for anyone that he has meetings with around the world to see also. He then has no way of changing that photo (he can't even go back to a default blank image). To not have a simple delete button or an actual working solution to get it changed is a little worrisome that our company is using this as our main Meetings Software.

Please Fix this Ringcentral or at least provide us with a working solution! The one on your website does not work for me!

If anyone has found a solution for this please feel free to comment some instructions.

Thank you.