question

sasha-sosin10732 avatar image
sasha-sosin10732 asked saadetswift16514 commented

Bug: In the new update (10.3.5), need to click "Keypad" before RingCentral phone allows keyboard input

When I am making phone calls. I usually press 0 for operator and things like that. Before the 10.3.5 update, I was able to just press keys on my keyboard to input as a touch tone phone. Now that doesn't work unless I click the "Keypad" button during the call.

softphone
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

sasha-sosin10732 avatar image
sasha-sosin10732 answered
Quitting the app and restarting seems to have fixed it. Oops! :D

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered saadetswift16514 commented
Whew! Keep us posted if it happens again :)
6 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

sasha-sosin10732 avatar image sasha-sosin10732 commented ·
Ok. This keeps happening all the time. The only way to fix it is to restart the app. But basically any time I use the SMS feature, this issue happens.

The issue is that RIngCentral input is focused on the text area for the SMS tab until I click "keypad" to use touch tone features.
0 Likes 0 ·
saadetswift16514 avatar image saadetswift16514 commented ·
Hey Sasha, what version are you on now?
0 Likes 0 ·
sasha-sosin10732 avatar image sasha-sosin10732 commented ·
10.3.5.34099
0 Likes 0 ·
saadetswift16514 avatar image saadetswift16514 commented ·
Gotcha, so what I would do is ask Support to provide you with the 11.0 version. Let's see if you still have the same issues after upgrading
0 Likes 0 ·
sasha-sosin10732 avatar image sasha-sosin10732 commented ·
Hello, I have installed version 11.0 and still experiencing this issue.
0 Likes 0 ·
Show more comments
Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app