Error code: 3010 when attempting to start a meeting.

When attempting to start a meeting, the meeting crashes and gives the error code: 3010

I have tried to uninstall and reinstall Ring Central Meetings. Im on Windows 10.

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812-in14600 commented · Mar 07, 2019 at 05:25 AM

I'm having the same issue. Yes I can JOIN meetings but am unable to Start my own

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justin-time14602 commented · Mar 07, 2019 at 02:14 PM

This reply was created from a merged topic originally titled When i Try to start or join a meeting i get error code 3010...Why is that?.

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saadetswift16514 commented · Mar 07, 2019 at 03:03 PM

Hey Everyone,

I'm going to need more information.

1) What type of computer and operating system are you on?
2) What version of Meetings are you on?
3) Are you using the Free version of Meetings or do you have an RC account?
4) Does this happen every time you join or start a Meeting? Or is it random?
5) Have you tried using a different computer and do you have the same issue?
6) What Meeting ID are you trying to use or join?
7) Can you post a screen shot of the error message?

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alex-duvall14577 saadetswift16514 commented · Mar 07, 2019 at 03:55 PM

1. Lenovo Thinkpad T480s with Windows 10 Pro 64 Bit
2. 6.3.1
3. Free Version
4. Anytime I try to start a meeting. I can still join meetings.
5. Yes the same issue on multiple PCs
6. 682-258-7858

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gsean-jenkins14553 saadetswift16514 commented · Mar 07, 2019 at 05:50 PM

I am having the same issue on account I just set up but never used

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gsean-jenkins14553 saadetswift16514 commented · Mar 07, 2019 at 06:35 PM

I am using free version but have a PC account, I have used for a yr now was gonna purchase air time for the account but if this is gonna be an ongoing issue I Will look elsewhere for my needs. I can join but not start my own. Using on Dell desk top win 10 Toshiba laptop win 10 Android device Have tried on all and get same error when I attempted to start my own meetings , I even went though and set up a New account and tried to start a meeting and still got that error code the. Went to the RC website and tried to join via web browser from RC and a message saying cannot join bc connectivity issues check your internet connection.. I hope this information is helpful.

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ps-beefstud14596 commented · Mar 08, 2019 at 05:45 AM

Same here,
MacBook Air High Sierra 10.13.6
Free version of RC
Every time it happens
Can't try other devices.

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ben123456789 commented · Mar 08, 2019 at 04:05 PM

I am getting the same 3010 error as well when I try to host a meeting. I can join other peoples meetings.
Dell Inspiron15 7000 series
Meetings Version 6.3.15457.1221
Free Version
Error occurs every time I try to host a meeting. I can join other peoples meetings using there ID number.
I get them same error message Alex DuVall posted.

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