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Question

automatic queue call back

  • 7 March 2019
  • 3 replies
  • 1507 views
K

When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?

3 replies

J
Kirkpatrick, No...sorry but that is not a current feature in RingCentral.
B
RingCentral does have a call center option/product that can do this.  Check: https://www.ringcentral.com/contact-center/products.html
D
We just started with RC a few months ago and we have this option. I'll figure out what it's called and reply back. We have set up 2 options... #1 they are offered a chance to stay in line and enter their phone number for a call back. #2... if they hang up (abandon) as long as we collected their caller ID our system will call them back as soon as the queue is empty. 

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