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josh14892 avatar image
josh14892 asked Richard Shok commented

Can I use Twilio for the SMS service on my Ring Central numbers?

We want to keep our business numbers with Ring Central for voice but we also text with customers from our business number. Because we have several different businesses and because there's no easy way to tell which number a customer has 'texted' within the glip/rc phone interface - it doesn't work well for us. We'd much rather have texts go into our team inbox platform (FrontApp). We can do this using twilio but they were unsure if, when going through the verification process, if Ring Central would allow Twilio to handle the SMS portion while keeping the number for voice.

sms and text messagingintegrations
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taylor-hill1 avatar image taylor-hill1 commented ·
Did you ever find a solution for this?
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bob123 avatar image bob123 commented ·
I too am interested in the answer to this. Many CRM platforms handle twillio SMS but not Ringcentral SMS.
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Chuck Metzger avatar image Chuck Metzger commented ·

Any more information on if you can do this? We have a third party app that uses Twilio for SMS and would like our main number to be on RingCentral for voice, and the SMS hosted for the main number on Twilio.

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Chuck Metzger avatar image Chuck Metzger Chuck Metzger commented ·

Just for reference for everyone else, no you can't do this currently.

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josh14892 avatar image josh14892 Chuck Metzger commented ·

This isn't true. You just need to request them to split it - which they can. Ring central controls our voice and Twilio controls our text - for the same number(s).

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Richard Shok avatar image Richard Shok commented ·

Another potentially easier solution is to get a new phone number for your ringcentral account and port the existing number to Twilio - you can then use Twilio Studio to forward voice calls to your ringcentral number and send sms to FrontApp

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1 Answer

josh14892 avatar image
josh14892 answered

Update: Yes, this can be done if your numbers are held with Ring Central. Twilio will send a request to Ring Central and they will take over the SMS trunking while Ring Central continues to handle voice. As a result, we are able to use tools on the SMS side, outside of Ring Central (ie: shared inboxes and what not).

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