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Question

Not able to receive company texts via RingCentral

D

I just started a new job and my company uses glip to message throughout the day. I receive the messages on my desktop but for some reason cannot seem to receive them on my phone. PLEASE help! So frustrating and cannot speak with someone at Ring Central.

4 replies

D
I've submitted my issue twice already and received no help.
S
  • saadet.swift
  • Known Participant
  • 554 replies
  • April 12, 2019
Hey Dawn! You can create a case with our Glip Support team here and they'll look into it
D
  • devane
  • Participating Frequently
  • 6 replies
  • April 12, 2019
Here are the basics just in case: You need the app on your phone and then set to allow notifications. I receive all messages on desktop and phone. 
S
  • saadet.swift
  • Known Participant
  • 554 replies
  • July 30, 2020
Hmmm...I don't see any cases connected to your account :( I've provided your contact info to our RC app team, they should be reaching out to you today or Monday about this issue

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