question

chris-pangilinan15765 avatar image
chris-pangilinan15765 asked J.B. Ferguson answered

localization for outgoing announcement for calls to be recorded

ability to have users/extensions to select language for the outgoing announcement that the call is being recorded. as of right now, announcement is only in english for all extensions. no option for selecting a different language if the user is in a different country and is not using english as their primary language; therefore, caller has no idea that the call is being recorded, or doesn't have an option to opt out because the announcement is in english.

call recording
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1 Answer

J.B. Ferguson avatar image
J.B. Ferguson answered
You can do this with the multi-level IVR. You would have to record and include any of your own prompts/announcements in whichever languages you desire to use...but it can be done with the features currently available in RIngCentral.

In the multi-level IVR you would state, in the given language, to press a selection (0-9), if you include a second language, press another key, etc.. Then after they press that key, everything else should be in that language.
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