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Question

Shared Line functionality

  • 24 April 2019
  • 3 replies
  • 764 views
S

Could someone walk me through the inner details of Shared Lines?


We have a 3 phone system (paying for 3 lines). We want to use these in a Shared Line setup (i.e. keep each line open on all phones as calls come in).


My question - if more than 3 people call in, what happens? Busy signal? Voicemail?

3 replies

C
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

You may want to look at setting up a Call Queue instead of shared lines since you are already paying for the 3 lines, if you choose to expand past 3 lines, this would make it easier to not have to start over from scratch with setup for how this is accomplished. Not sure what level of account you are paying for - if queues are included or not. 

Join our unofficial RingCentral Admins User Group 
http://ringcentraladminusersgroup.org/index.html
C
Here is a brief summary of the differences between using the Call Queues and Shared Lines https://support.ringcentral.com/s/article/11008-Difference-Between-Shared-Lines-and-Call-Queues-RingCentral?language=en_US

C
You're welcome to join our unofficial RingCentral Admin Users Group here http://ringcentraladminusersgroup.org/index.html

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