Hello. I operate a small inbound call center where we take live transfer calls from marketing agencies. I'm just wondering if there is a way to disable the V/M function on the call queues?
The reason I need to do this is that I need a round-robin style or rotating style call routing to my phone sales reps however if they miss the call or are not at their desk I cant have the call go to voicemail.
I have spoken with RingCentral Tech support multiple times and the only get around to this seems to be to create extensions the incoming number is assigned to. That way I can turn off the v/m function. That works... However using the extensions it only allows me to route the calls via Simultaneously or Sequentially... No Rotating or Round-Robin function. This seems too difficult for such a simple function that a lot of call centers are using.
Any help would be much appreciated. Thank you