I am disappointed by the lack of support as well as security for the glip app. We have recently had an incident in which a new member was added to our glip app, but no one actually added them. A second incident happened this past weekend, in which a post was supposedly made by one of our employees, however, he says he did not make the post.
Is there any way to see where an account was logged in from? Possible IP address? We cannot tell if this one employee's account has been hacked or if someone is able to access our account from outside. What are different security measures we can look at to ensure we are not continuing to be hacked?
Our list of concerns for Enterprise use of Glip include:
No User Message Moderation by SuperAdmin is available
We have been told that Team Moderation is planned for first half of 2019 but no firm date yet, and no details for exactly which specific aspects of Glip will be available for moderation by Admins.
Need for SuperAdmin to restrict ability of any user's ability to send a Glip message to ALL USERS in the entire organization without moderation or Admin approval,
Need ability for SuperAdmin to control who can and cannot create Teams only as approved by SuperAdmin
Users can change their name in GLIP at will. Basic users should not be able to edit and/or change their name as set by the SuperAdmin when the account was provisioned. Name changes for RingCentral Users - across ALL RingCentral products should be by SuperAdmin only.
File Sharing is all or nothing -
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
The Enterprise Security options for Glip are not robust enough for use on our network - we have requested these improvements over a year ago when we restricted any use of Glip by users on our account for these reasons. You may want to read our write up of these issues
http://ringcentraladminusersgroup.org/faq/glipsec.html
Join our unofficial RingCentral Admins User Group
http://ringcentraladminusersgroup.org/index.html
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