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Question

contact center

  • 16 May 2019
  • 3 replies
  • 495 views
M

Using RingCentral meetings (Zoom) from Contact Center Chrome plugin. Is it possible?

Easy enough with the Chrome Plugin for non contact center agents, but our agents frequently have to remote into customer PCs or screen share and see no way to do it from Contact Center.

3 replies

J
Rank
Hey Mike, 

The Contact Center plugin does not have any meetings integrations at this time. 
M
Thank you Jessica. Will it anytime soon?
P
This is customer impacting and we'd like to have it as soon as possible.
Can we get the Contact Center Voice Chrome extension modified as soon as possible to be able to allow scheduling meetings within G-Calendar with only the Contact Center Voice extension installed?

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