Our user experience designers do remote product demo/interviews with stakeholders regarding design changes. Currently, we're asking them to do this through RingCentral meetings as Share Screen + Remote Control seems to work just fine on PC. They are all using mac's though and at least in High Sierra and Mojave this feature does not seem to work.
We've verified they have enabled RingCentral Meetings to be able to control the device through Security -> Privacy in OSX. On Windows, I have an option in my client settings to "Enable the remote control of all applications" but that is not present in OSX
For clarity, the need is:
- Join a meeting as the host
- Share screen
- Allow a participant to control the hosts screen
I am aware of the "Remote Support" option built in to RC Meetings but that's the opposite of what we're trying to do, the participant needs to be able to control the hosts screen (as they are testing features and providing feedback).
Is this just not doable on Mac? If so, can we get that made clear in the user guides?