GLIP: authorization required error

Question

question

jack-bowell asked May 25, '19 jessica-community-moderator commented Jun 18, '19

GLIP: authorization required error

We have over 100 users of Glip and within the last few days several, including myself, have been receiving an error messages "authorization required". It forces you to login and all seems normal then it reverts back to the message. If we click the "x" to close message it goes away. Any reason or solution for this? Thanks!

ringcentral app

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app

Answer 1 · 2019-05-28T14:51:22Z

jessica-community-moderator answered May 28, '19 jessica-community-moderator commented Jul 1, '19

Hey Jack,

You'll need to open a case for this one and partner with Tech Support :)

4

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jessica-community-moderator ♦♦ commented · Jun 18, 2019 at 08:27 PM

Hi Jack,

Our tech support cases are for all paid accounts, whether they be for phone or Glip.

I did confirmation that this is a known issue and at this time there isn't a workaround or a fix in place unfortunately :( Right now, you'll just have to be stuck in the log in loop until a fix is determined, super sorry for this experience! I know it's a far less than ideal situation.

1 ·

jack123 commented · Jun 18, 2019 at 01:58 PM

Opening a case appears to be for the RingCentral phone customers. We strictly use the "glip" app. Is there another means to reach out for assistance? Thanks!

0 ·

jack123 commented · Jun 18, 2019 at 08:51 PM

Thank you so much!

0 ·

jessica-community-moderator ♦♦ commented · Jun 18, 2019 at 08:53 PM

You're welcome!

0 ·

question