Caller ID Shows Direct Number Instead of Main Company Number

We have been dealing with an odd issue with our RingCentral Services. Specifically, when our users are making outbound calls our callback number or Caller ID shows as that specific user's Direct Number. We have checked all of the settings in our online portal and the Desktop app but we are still having the issue. Our case has been escalated to tier 2 but they have mentioned this is normal since the main number is essentially just a spoofed number. Is anyone else dealing with a similar issue?