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Voicemail now reads caller id as a numeric

Tags: voicemail

Jun 7, 2019 at 12:05pm • 5 replies • 0 likes

john-crocker

For about a week now, I have noticed that the caller id on any voicemails reads like a numeric number, so for instance, a number of 6105555555 will be read at the beginning of the voicemail as '6 billion, 105 million', etc, rather than just reading the number - six, one, zero... Is there a new setting to get this back to the way it was before? Thanks for any information.

danno on Jul 29, 2019 at 10:26am • 0 likes

Having same issue. Was able to isolate down to Call Groups.
Case Number:09123808

ben-johnson1 on Sep 25, 2019 at 11:54am • 1 likes

Has this been solved? My office is experiencing the same problem.

Jovan Jenkins on Feb 4, 2020 at 7:47pm • 1 likes

Following

saadet.swift on Jun 10, 2019 at 7:41am • 1 likes

Hmmm...first I've heard of it, John. I'd suggest contacting Support so that they can review it

1 Answer

bjsvec answered on Jun 7, 2019 at 1:28pm

That's interesting. I had something similar happen today when I placed an outbound call via CarPlay with RingCentral and it read back one of the phone numbers that way.

I can't explain it, but I suspect it might have to do with the inbound caller ID option changes made recently. Take a look at this thread to see how you can look and modify it: https://community.ringcentral.com/ringcentral/topics/our-business-name-shows-on-inbound-calls-as-wel...

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