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RingCentral Phone NOW requires mouse click to initiate call
Tags: phone
Jun 7, 2019 at 1:37pm   •   2 replies  •  0 likes

I have a US account. Related case number is 08805264. I have had two chats and two phone conversations with RingCentral folks trying to resolve this. I have tried multiple versions of the app including 10.3.1 and 11.0.2, and perhaps others. Previously when using RingCentral phone on my PC running Windows 10, I could initiate a call by typing the phone number and then pressing enter twice. I did not need to move my hand to the mouse. Now, I cannot initiate the call without having to jump to the mouse and click. Functionality has been lost with the "upgrades". And even though I went back and downloaded an old version, I must still initiate with a mouse click. It seems like a small thing, but when you are making many phone calls each day, it is really troublesome. How can I get back that functionality?

2 Answers
answered on Jun 8, 2019 at 3:46pm  
Maybe go back to to avoid the problem?

answered on Jun 8, 2019 at 7:32am  
I noticed the same thing too.  It's part of the "if it ain't broken - break it" clause of our contracts!


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