question

jennifer-sikorski11362 avatar image
jennifer-sikorski11362 asked victoria-lockard answered

Web Cam Stopped Working with RingCentral

We had been using an AUDSOM AW615 webcam for video meetings and all of a sudden it stopped working with Ring Central, but still works will all other video chat/meeting software. Wondering why a camera that formerly worked with your software all of a sudden would stop but still works with everyone else?

hardware
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jessica-community-moderator avatar image
jessica-community-moderator answered
Hey Jennifer, 

It doesn't look like our Community members have seen this happen before :( I would recommend opening a case with our Technical Support team just to make sure everything is set up correctly! 

Open support case online
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victoria-lockard avatar image
victoria-lockard answered
I have this issue as well! Has happened many times this year.
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