question

wanda-hathcock avatar image
wanda-hathcock asked wanda-hathcock answered

issue with jabra vxi v300 , ringcentral and a Lenovo laptop.

I have a jabra vxi v300 and a Lenovo laptop. The laptop doesn't even recognize that the headset is plugged in, so when trying to use it with ringcentral, it simply plays through my laptop speakers. Anyone have any insight as to how to fix this? Thanks!

hardware
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

chris-verdin522 avatar image
chris-verdin522 answered
Is the issue your laptop won't recognize it or RingCentral app on your laptop doesn't recognize it?  Try to download the drivers for the headset from Jabra's website.  Also, I don't see this model listed on RingCentral's site as a recommended headset -  https://support.ringcentral.com/s/article/Recommended-Headsets-and-Speakers?language=en_US
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

wanda-hathcock avatar image
wanda-hathcock answered
I have no idea how, but I finally got it to work.  Thanks!
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app