question

bernie-torres avatar image
bernie-torres asked mary-community-moderator commented

SMS not working with Google Extension

So the sms function stopped working for some reason through the google chrome extension below is a screenshot of the error it says it needs a valid phone number. ( I am the Admin)

I tried uninstalling and reinstalling the app rebooting the computer & uninstalling rebooting on my mobile device and I'm still getting the same error i've tried multiple phone numbers and still the same error.

so I don't understand why it's not working I tried using the chat service with ringcentral and they were not able to help me and was escalated to another department. Is there anybody out there

that can help!

sms and text messaging
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jessica-community-moderator avatar image
jessica-community-moderator answered
Hi Bernie, 

I see that you opened a case with our tech support team, were they able to resolve the issue?
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guia-lampa avatar image
guia-lampa answered mary-community-moderator commented
Hi. Why RingCentral in google suddenly stopped sending text messages

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·
Hi Guia,

Please create a support ticket to further isolate the issue you are having.


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