News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Cell/mobile numbers added to Contacts are not linked for caller ID
Tags: caller id
Jul 22, 2019 at 8:59pm   •   0 replies  •  0 likes
leisa-lance

We have imported all staff cell numbers into our company contacts on RingCentral.


If a staff member calls another's RingCentral number using their cell phone, RingCentral does not identify the caller, even though the cell number is in our company contacts. Can it be changed so that RingCentral can identify a caller from any of the numbers listed on their contact entry?


(We are encouraging our staff to use RingCentral, and not their cell phone native app, when they are calling each other, but there are times when it may be better to use their cell phone rather than RingCentral to call a colleague.)



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us