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Home » Users
After Hours - Issue with lines not forwarding
Tags: call handling
Jul 26, 2019 at 6:58am   •   4 replies  •  0 likes

I have our company hours set at 8:00am-5:00pm (weekdays). The IVR settings for both company hours greeting and after hours greeting is set to bypass greeting and and go to our receptionists extension. The call handling for this user (receptionist) is to ring their extension during User Hours and unconditional forwarding to an on call cell phone for After Hours. When I call our main line at 5:01pm, the call immediately forwards to the on call cell phone. When I call our main line at 7:30am, the call rings our office and NOT the on call cell phone. I have checked every single setting I find when searching for after hours call forwarding in the community posts and it appears I have everything set correctly. What am I missing? We are a 24/7 company and need all phone calls answered.

4 Answers
answered on Aug 8, 2019 at 11:04am  
Perfect! Thanks for letting us know, Missy.

And thank you TaK IT for answering the question :)

answered on Aug 8, 2019 at 10:56am  
No, I discovered that the company hours and user hours were set to two different start/end times.  Thanks for the help!

answered on Aug 8, 2019 at 7:25am  
Hey Missy, did you still need help?

answered on Jul 26, 2019 at 3:38pm  
You either have a time zone mismatch or your hours are incorrectly set on the IVR company hours or user hours.


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