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alex-danforth avatar image
alex-danforth asked mary-community-moderator commented

HIPAA compliant messaging

If HIPPA compliant setting is turned on, are SMS messages to external numbers HIPPA compliant?


Our goal is to be able to SMS text message patients at our medical practice in a HIPPA compliant manner.

security
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Thomas Pietrogallo avatar image Thomas Pietrogallo commented ·

Hi, RingCentral's HIPAA policy is not available through this link. What I think the answer is is NO. Text messaging on this app is not HIPPA compliant as no text messages are really HIPPA compliant??

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mary-community-moderator avatar image mary-community-moderator ♦♦ Thomas Pietrogallo commented ·

Hi @Thomas Pietrogallo Here's an article below regarding HIPAA Compliance. Although SMS is not under HIPAA Compliant, RingCentral makes sure that our SMS service is secured. You may also check our KB Article about RingCentral Data Security here.


https://support.ringcentral.com/article/RingCentral-HIPAA-Compliance.html

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1 Answer

saadetswift16514 avatar image
saadetswift16514 answered
Hey Alex,

SMS is generally not HIPAA compliant. This is a pretty interesting read . 

You can also read more about RingCentral's HIPAA policy here.

At rest on our servers, the SMS is protected. But once it is in transit and has left our servers, we don't have any control over it.
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