Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

RingCentral charged me too much and I'm getting the worse run around in the history of run arounds. How do you get them to respond?

Tags: billing

Aug 16, 2019 at 2:27pm • 3 replies • 0 likes

sylvia-graham

I ordered an upgrade that should have only been about $260. RingCentral charged me $480 and sneakily issued an account credit. My account doesn't renew until June 2020 and also I don't want an account credit. I want a refund for the amount they took without my permission. If they review their "recorded" call they can find that the representative told me I would only be charged about $250. Now, I am getting the run around and am now just angry and ready to switch companies.

Also, 3 phones were at $420 and two at $168; my annual bill was for $2160. That means their taxes and services amounted to about 35% of the costs. Does that sound reasonable because it sounds like usury to me.

3 Answers

saadet.swift answered on Aug 19, 2019 at 7:36am

Hey Sylvia! You should be hearing from your Account Manager today :)

sylvia-graham answered on Aug 16, 2019 at 2:56pm

We've been with RingCentral for 3 years now. It seems like every time I order a new line or service or change anything, they screw something up. They aren't going to scale well with my company if this current issue and the past is any indication. I know how their quoting and billing works, thanks. It didn't work that way this time and I can't get a straight answer. I will definitely use my past billing information, current services, and customer service experiences as I shop around for a new communication service provider.

J.B. Ferguson answered on Aug 16, 2019 at 2:49pm

Not seeing your quote or billing, normally the phones are priced along with the annual service to show the "annual" amount. The phones would normally show also as "Due Now" or "Due Today" but it's added in to show you how much your total annual bill would be. This is a good sales tool when comparing against the service you might have previously had or others you are comparing the RIngCentral service to.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales