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"open ringcentral" prompts everytime I dial a number in Salesforce in google chrome
Tags: salesforce
Sep 23, 2019 at 12:17pm   •   11 replies  •  0 likes

Everytime I dial a phone number in Salesforce , google chrome asks for a permission . It is very annoying . Anyway I can get rid of this??

11 Answers
answered on Mar 10, 2020 at 11:12am  
Using the registry entries below to create a .reg file, we deployed this to our sales team endpoints.  It brings the checkbox back, and after the first prompt, the SFDC click-to-dial is working as intended (well with RC phone instead of the new desktop app, but that's a separate topic...)

Note: You can remove the reference to the new Edge Chromium if that's not relevant to your environment

Windows Registry Editor Version 5.00    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome]  "ExternalProtocolDialogShowAlwaysOpenCheckbox"=dword:00000001    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge]  "ExternalProtocolDialogShowAlwaysOpenCheckbox"=dword:00000001

answered on Oct 21, 2019 at 7:19am  
We are experiencing this also. It is a Chrome issue. they took away the check box to always open these types of links in the associated app in version 77. 

answered on Oct 21, 2019 at 6:40am  
Yup, I am signed into the desktop App.

answered on Oct 18, 2019 at 3:23pm  
I'm having the same problem, as is my team. We are signed in on the desktop app. 

answered on Oct 18, 2019 at 2:22pm  
Hello Ian and Taranbir, 

Thank you for the additional information. Can you please confirm if you have the RingCentral Phone app launched and signed into on your desktop when you are attempting to make these calls through SalesForce?

If you don't, please ensure that you are signing into your desktop application in addition to SalesForce and let me know if you continue to get the pop up. 

Thank you,
Kellie B.

answered on Oct 21, 2019 at 4:58am  
Yes I am also signed in on desktop App

answered on Oct 18, 2019 at 9:04am  
yes same problem as me

answered on Oct 17, 2019 at 11:33am  
I am experiencing the same problem.
1. Click to dial a number in Salesforce
2. The soft phone utility pops-up
3.  Chrome displays a message  "Open RingCentral Phone"

answered on Oct 10, 2019 at 12:44pm  
Hey Taranbir, you can blur out information you don't wish to show. But if you don't feel comfortable at all, I would suggest calling Tech Support so that they can do a screen share and see what you're seeing

answered on Oct 10, 2019 at 9:04am  
I call from numbers directly by click to dial feature in sales force, earlier it just dialed the number in ringcentral, but now it asks for a permission first. I can't provide the screenshot in public.

answered on Sep 25, 2019 at 9:52am  
Hey Taranbir, could you provide step-by-step guide on how you're calling out and when you get this message? Screen shots are always helpful and appreciated :)


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