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Goes straight to voicemail
Tags: phone
Oct 15, 2019 at 2:49pm   •   5 replies  •  0 likes

Hi there, I just got back from small vacation and I have my out of office OFF but when someone dials my direct line it goes directly to voicemail and I don't have my DND on. Any ideas how I can fix this?

5 Answers
answered on Jan 30, 2020 at 2:27pm  
I have the same problem:  Phone used to work.  Is not in DND and is not set to "user greeting" - enabled.

direct dial, call transfers, etc just go straight to my voicemail. There are no special rules, nothing has changed OTHER than for a while I had DND on and now it is off (yes off - desktop shows accept all calls and so do the cell phone apps)

How do I fix this?

answered on Oct 16, 2019 at 6:18am  
More than likely you recorded the "introductory" greeting.  To verify, call your number and let the greeting play out, after which your phone will start ringing.  If that happens, then the "introductory" greeting has been recorded. 

answered on Oct 15, 2019 at 4:09pm  
Did you set any special call handling for while you were on vacation? Id check for that first. If it worked before you went on vacation, it would work now unless you changed something before you left.

answered on Oct 16, 2019 at 8:17am  
Awesome! Got it to work, thanks again 

answered on Jul 29, 2020 at 9:29pm  
Here's a snapshot of where it's located in programming -so you can un-enable it.


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