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Question

Glip Video Calling - Black Screen When Sharing

  • October 23, 2019
  • 2 replies
  • 1116 views

In Ringcentral meetings, when on a video call with other staff members connected through Glip video call and I share my screen, the participant can only see a black screen. However when I initiate a meeting from Ringcentral meetings by sending a link, I don't have this issue. Is there a setting I'm missing? I seem to be the only one having this issue.

2 replies

  • Participating Frequently
  • 11 replies
  • October 23, 2019
Hi Laurie, 
What OS / client versions are you using? 

If you are on MacOS Catalina, have you given RC the additional permissions that it requires for screensharing? https://support.ringcentral.com/s/article/13371-Meetings-Issue-Users-MacCatalina-not-see-others-Annotation-while-sharing?language=en_US

  • Author
  • New Participant
  • 2 replies
  • October 23, 2019
I'm on Windows 10. Ringcentral version 19.3.4