Glip Video Calling - Black Screen When Sharing

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laurie6838 asked Oct 23, '19 laurie6838 commented Jun 23, '20

Glip Video Calling - Black Screen When Sharing

In Ringcentral meetings, when on a video call with other staff members connected through Glip video call and I share my screen, the participant can only see a black screen. However when I initiate a meeting from Ringcentral meetings by sending a link, I don't have this issue. Is there a setting I'm missing? I seem to be the only one having this issue.

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Answer 1 · 2019-10-23T16:57:31Z

samudrabhuyan answered Oct 23, '19

Hi Laurie,
What OS / client versions are you using?

If you are on MacOS Catalina, have you given RC the additional permissions that it requires for screensharing? https://support.ringcentral.com/s/article/13371-Meetings-Issue-Users-MacCatalina-not-see-others-Annotation-while-sharing?language=en_US

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Answer 2 · 2019-10-23T17:08:39Z

laurie6838 answered Oct 23, '19 laurie6838 commented Jun 23, '20

I'm on Windows 10. Ringcentral version 19.3.4

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samudrabhuyan commented · Oct 29, 2019 at 07:01 PM

Thanks for that additional information Ben! We are investigating.

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samudrabhuyan commented · Oct 23, 2019 at 06:51 PM

Thanks @Laurie - we will investigate it further.

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ben-french commented · Oct 29, 2019 at 02:15 PM

Hey Samudra, Laurie,

Sorry to butt in ha. I was just googling this same problem, as I seem to be the only one in my office too. It's exactly the same (where internal RC/Glip calls show my screenshare as black, but a meeting set up in Ringcentral Meetings doesn't).

I am on Windows 10
RingCentral is Version: 19.10.2 (E. 5.0.10)
RingCentral Meetings is Version: 7.0.22441.0715

Please let me know if I can provide any further information.

Many thanks,

Ben.

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samudrabhuyan commented · Oct 29, 2019 at 07:08 PM

@Ben / @Laurie could you please help us understand the issue better? Maybe a screen recording of what problem you are seeing? (I like Loom.com 's simple screen recording and sharing for such usecases, but whatever works for you best is fine)

Thanks!

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ben-french commented · Oct 29, 2019 at 07:11 PM

Hey Samudra,

I'll see if I can organise tomorrow at some point.

Cheers,

Ben.

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