News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Bring back Call Duration in RingCentral Phone's call log info "event details" screen
Tags: call logs
Oct 28, 2019 at 2:13pm   •   3 replies  •  0 likes

We are a U.S. law firm that uses RingCentral soft phones. With the last update we lost the ability to see the call duration by clicking the i button in the call log to see event details. Now we have to open the browser based call log to see duration of the call we just ended. See related post asking for duration to appear in the call log without clicking to view event details, which we would appreciate. The solution for that post was to click the phone icon to show duration of call in progress, but that is not accessible once disconnected. We need to be able to look at duration after the call to record time without resorting to the cumbersome process of signing into the web app call log.

Lets vote this up to restore functionality that was useful and should never have been removed.

3 Answers
answered on Oct 30, 2019 at 2:40am  
RingCentral Phone does not show duration of a missed call. You can see it on the detail page of a regular call.


answered on Oct 28, 2019 at 2:35pm  
I just updated last week version and just checked this out and the duration is missing.  This is not a good thing RC.

answered on Oct 28, 2019 at 2:24pm  
Hey David, what version of the RingCentral Phone app are you on?


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us