Question

How to get Queue calls not to follow business hours

  • 12 November 2019
  • 1 reply
  • 221 views

I have my office hours set to 8 AM - 3 PM. However, I am part of a Support Queue for after hour emergencies. Can I & if so, how do I set it that if it is a Queue call for it to ignore the business hour settings?


1 reply

Hi Christine, 

Check out this article on setting up call handling for after hours! 

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