Limit ability to record by user basis

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impact-it asked Nov 14, '19 jessica-community-moderator commented Nov 20, '19

Limit ability to record by user basis

1. U.S

2. Finance

3. Call recording is enabled on an organizational level. Requesting feature to limit call recording to specific users in the organization.

4. Security purposes

5. Security

6. 50 -100

call recording

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

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Answer 1 · 2019-11-14T15:56:47Z

cglassy3135 answered Nov 14, '19

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-11-14 To do this - if your account has Custom Roles available - you create a Role with User Recording "unchecked"

Scroll to the bottom area of the User Settings Window in the category of user and uncheck the User Call Log Access Recordings

Then apply this Role to the users for whom you want to restrict Recordings access

Join our unofficial RingCentral Admins User Group
http://ringcentraladminusersgroup.org/index.html

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2019-11-15T09:44:08Z

julie-sperritt14073 answered Nov 15, '19 jessica-community-moderator commented Dec 13, '19

Does this limit who can access recordings, or who can record?
We would find it useful to be able to allow some users to record conversations but not whole organisation.

Thanks.

1

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jessica-community-moderator ♦♦ commented · Nov 20, 2019 at 06:43 PM

Hi Julie,

This permission under user call log allows the User to view their own Extension call log, and to play and download the call recordings.

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