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Limit ability to record by user basis

Tags: call recording

Nov 14, 2019 at 7:31am • 2 replies • 0 likes

impact-it

1. U.S

2. Finance

3. Call recording is enabled on an organizational level. Requesting feature to limit call recording to specific users in the organization.

4. Security purposes

5. Security

6. 50 -100

2 Answers

julie-sperritt answered on Nov 15, 2019 at 1:44am

Does this limit who can access recordings, or who can record?
We would find it useful to be able to allow some users to record conversations but not whole organisation.

Thanks.

cglassy answered on Nov 14, 2019 at 7:56am

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-11-14 To do this - if your account has Custom Roles available - you create a Role with User Recording "unchecked"

Scroll to the bottom area of the User Settings Window in the category of user and uncheck the User Call Log Access Recordings

Then apply this Role to the users for whom you want to restrict Recordings access

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