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The First Step
November 19, 2019
Question

When on a cell phone call (Verizon) and I receive a RC Phone call, my cell call is muted. is there a setting for this?

  • November 19, 2019
  • 5 replies
  • 441 views

We are new to RC. My users are adding the RC Phone app to their cell phones.We are finding that when a users desk is called, his cell call is put on hold. We do want the calls forwarded to the cell phone just not to interrupt the existing call.

5 replies

Participating Frequently
November 20, 2019
Are the RC calls, ringing on your cell phone, doing so via the Desktop & Mobile field or mobile field in Call Handling?
The First Step
November 20, 2019
when on a verizon cell call, when an RC call comes in, the original cell call is either muted or dropped
The First Step
November 22, 2019
thank you for your help.
The First Step
November 22, 2019

Participating Frequently
November 22, 2019
Hey David, that's what I thought.  You have to pick one but not both.  Just to test my point; turn off Desktop & Mobile field and then make some test calls.