News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Admin access to users Ring Central IM history
Tags: ringcentral app
Nov 22, 2019 at 9:29am   •   1 replies  •  0 likes
mark-boyer

Is there a way to view IM conversation history in the RC app (Glip) between two users from the Admin portal?

1 Answer
answered on Nov 22, 2019 at 12:58pm  
The only way I'm aware of is to use RingCentral Desktop (GLIP), go to File > Administration > at the bottom there are Compliance Exports. The export is rough and is in a weird format (.json), but you can at least make out conversations between two users by using notepad. It will break up conversations between users and by day.

 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us