question

David Nelson avatar image
David Nelson asked will-simon9625 commented

Sign In with Google not working.

Get Google Authorization "Error 403: rate_limit_exceeded This app has exceeded recommended rates of users signing in with Google. If you are a developer for this application, see support on how to re-enable Sign in with Google."


US Account, multiple users affected using Ring Central Phone and/or Web Portal


Any ideas?

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4 Answers

cglassy3135 avatar image
cglassy3135 answered
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-11-25  We had the new feature release applied to our Service Web Portal over the weekend and this morning this was happening to many of our users.   We have everyone using Google to sign in as we are a fully Google Organization - all our cloud access is via Google Sign In whatever the app may be.


We are wondering if there's a correlation between this error condition and the new Feature Release?




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http://ringcentraladminusersgroup.org/index.html

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will-simon9625 avatar image
will-simon9625 answered will-simon9625 commented
We've been experiencing the same issue since last week. We have a sev1 case open but have not heard back from support yet...really not cool, as all of our 400+ users use G-Suite for auth with RC.
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will-simon9625 avatar image will-simon9625 commented ·
Correction/clarification...the case was "escalated to TIER 2" on Thursday the 21st, and that was the last we've heard from RC support. Almost 5 days now with our users unable to use the service :(
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fotis avatar image
fotis answered
This reply was created from a merged topic originally titled 403: rate_limit_exceeded glip. After using (free) glip for months now and signing in through my google account without any problems. I have start getting an error 403 notification from google making it impossible to connect to my app and my account. Any ideas on how to solve? The pop-up window from google says: "403: rate_limit_exceeded
This app has exceeded recommended rates of users signing in with Google. If you are a developer for this application, see support on how to re-enable Sign in with Google."
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jessica-community-moderator answered will-simon9625 commented
This is a reported issue. Please open a case with Tech Support, and reference INC-24939. Once resolved, you'll receive an email notification via your case. 


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will-simon9625 avatar image will-simon9625 commented ·
The irony is that many of us need to authenticate against Google in order to open a case.
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