Question

Which settings take priority Between Call Queue Group and Ring Group

  • 5 December 2019
  • 1 reply
  • 108 views

Which settings take priority Between Call Queue Group and Ring Group article doesn't speak to when and how one overrides the other.


1 reply

Hi Nels, 

These functionalities are usually used in different situations, and not simultaneously. If a call comes in, it will be routed to either a queue or group, depending on how it is set up. 

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