Welcome to the RingCentral Community

So, HUD is back, but it is not perfect. It is better than it was, though, but yes, we need improvements. I love that you can undock it, but a single column is crazy with our 80 users - so a grid would be ideal. I have not tried to add anyone but if you have to do it one by one, that would be terrible - so yes, that needs fixing.

Big picture, thank you for listening to us. Now lets get to work at making it better, because it COULD be much better, but thank you for what it is now. Even flawed, it is appreciated.

This is valuable feedback.

Keep in mind, this is Beta. Please continue to share your ideas and we'll be sure to communicate it to the Product team.

NOOOOOOOooooooooo. I just activated the HUD beta feature and went to look at the way it works. You have to SEARCH FOR EVERY CONTACT YOU WANT TO ADD!!! PLEASE CHANGE THAT. Let users just see a list of names and check a box for the ones they want to add. We have 100 employees and the RC platform doesn't communicate between the soft phones and our Yealink deskphones so our receptionists have to add TWO phones for each user to monitor status. Ugh.

It would also be REALLY nice if this wasn't a single column display. Let users make it 2, 3, or 4 columns to show name, status, and extension number. Nobody here cares if someone is on an inbound or outbound call, just that they're on a call. Make a small icon for users to hover on and put that info in a tooltip if someone really wants to see it, but let us squeeze the columns together in a more condensed format.

If the feature will be available in quarter 2....... Why am I being nagged that it will stop working sometime in 05/2021? Why am I told NOW is the time to switch (to a half-baked program)

How the heck can I tell who is on the phone and make a decision to transfer the call to a "LIVE" agent? (with this DEAD-AZ app)

It is so riddled with bugs, even when you first open it up, the display isn't sized right and have to fuss to find out it is something I will never need or use, but have to look at every time I open it.

Aside from that, it is TWICE the size as the RC Phone app and hogs half my monitor on small laptop screen. Worthless app. Please issue a "lite" version.

Also, cannot select multiple calls in the log to delete, like you can in the PERFECT "Legacy" RC PHONE app.

I agree with all of this. I need a small app & need the HUD

We are happy to facilitate with your Account Manager to delay any transitions until you have the features that are required for your teams.

I understand that this doesn't happen as fast as any of us would like, but our Community team is sharing your feedback with the Product team regularly.

Hey Everyone, I have heard the Ringcentral Glip (classic) app is transitioning to Ringcentral Glip (not classic) in like a month. We use Ringcentral Phone and Ringcentral Glip, the users that like the HUD are using the RingCentral Phone. When i talked to our customer success manager, they made it sound like the only thing being phased out is Ringcentral Glip (classic), it sounded like RingCentral Phone is going to stay active for a while. But reading these messages, i am a bit concerned. Has anyone else heard differently?

Hello there! HUD will be the plan to add, and we are working on it. Please vote HERE! Thank you!

Hud should not be "in the plan", or being "worked on", it should be mandatory. The old app HAS to be kept working until there is a HUD available on the new app. Removing it is stupid and thoughtless, fix it before you make us change. Period.

@peter-andersen This functionality is coming in Q2. Please standby. We'll be sure to update the Community and the Ideas Portal when it becomes available!

thank you

No problemo, @cheryl-parrish - we know how important this is to our customers.
Sadly, we're only the messengers, but we make sure to share your asks with the product team every chance we get!

Mary-Community-Moderator (Ms. Moderator?):

What version can we expect HUD to be back in? It is 4/15, I updated to 20.4.30 and I still do not see HUD. Perhaps it will be called something different or put somplace different, I don't want to miss it for those reasons. SO what version can we expect HUD back?

I am not sure who my account manager is any longer, feel free to reach out to me outside of this chat and let me know that you have contacted my account manager and let them know that we do not want a cutover date for the new program until the HUD is installed. Note that this is not your fault, but you are left answering angry users. Note2: the rollout of the app happens really fast, why can't the fix to the app happen just as fast? If updates can be created with huge holes and rolled out to the world, it seems fixing those holes should take little time and then rolled out to the world. Some foresight would be beneficial for future updates, actually contacting users to see what they use in an app before updating it. It seems there are a lot of people out here that would have said HUD was essential.

@peter-andersen Just want to be sure you are seeing that the HUD Beta is out now. In the event that you'd like to play around with it and learn more.

We're happy to connect you with your account manager as well.
Please shoot us an email at Community.Support@RingCentral.com

I see the HUD, as discussed, yes. We can live with it as it is, imperfect but good enough. One question that is a big one. The NEW HUD is not showing the same information as the OLD HUD. New HUD has a lot of Offline, old hud has NO Offline staff. Also, old HUD shows custom presence option (Out to lunch, working from home), new HUD does not show this (possibly because the presence was done on the old HUD, so new HUD cannot see it???)? That will cause problems with staff that is in between the switchover. The "Offline" is also confusing, I am looking at a user that is IN RC App, the old one, but it is showing Offline. Is this maybe because they are using the old app to change their presence?

I was wondering this also. It shows everyone 'Offline" or similar but they are active.

We went with Ring Central after seeing the HUD in the phone app because we needed that functionality. After implementation, we discovered call parking is a terrible experience for our receptionists. We wanted to use individual park lines on phones and got it all set up and then realized that on the HUD, PRIOR to having a call come in, a receptionist can filter/search for a user and see the user and their park line like this:

John Doe

Park John Doe

However, if they are ON A CALL and click the park line, all they get is a single file list of all employees and park locations which they have to scroll through without the ability to search/filter. That's insane and unworkable when we have 90 employees and 90 park slots. Please tell me the new version of the software HUD will have the ability to quickly filter for a name to select. We're really hating RC right now.

Hi Oak Norton,

You may create a separate post regarding this. Just click "Share an idea" button on the upper part of this site.

Hi Everyone,

On April 9, 2021, you will no longer have access to the RingCentral Phone mobile app. Rest assured, you will still have access to the RingCentral phone desktop app for advanced calling features such as HUD. Product Team have also mentioned that HUD Beta on the new RingCentral app will be available this 04/12 . Hang tough on this! We will keep you updated.

The app is so F A T and has so much we will never use. Please to consider a LIGHT version, as an option. At the least one that does not take up 1/3 of my laptop screen.

I don't want, need, can't stand all that GLIP splatters cluttering up my screen. I just want to PHONE and TEXT and VIDEO once in a while.

Rick, we understand that you're not a fan of the current iteration of the product - we'll be sure to share your feedback with the teams.

Losing HUD is the worst decision you could make, RC. It made your program useful, and now it is soooo much less useful. I am considering other vendors, because any company that would remove the best part of a program without asking their clients does not deserve my business.

Ditto, 3cx has the feature and we are migrating to Ring Central and seem like going backwardswith this feature

The HUD has been there for the three plus years that our company has used RC. We rely on it, and it was a factor in us selecting Ring Central to begin with. How are they "not staying in their lane" by preserving it?

RingCentral App is meant to be the all in one having everything we need all in one place. However, it is missing important features = HUD & Call Monitoring that is available via Call Monitoring on Desk Phone.

When will the Call Monitoring be available on the RingCentral App?

Yes - This is not "getting out of your lane," this is retaining a feature that is a key feature users have relied on for years. How is removing the HUD "staying in your lane?" Not killing features your users have depended on for years would be much worse of a move.