question

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jerico-andres1 asked Kristen Cable commented

"Switch call to this device" feature for RingCentral App for PC not available

When will switch device be available in RingCentral app for PC?

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arthur-ng12296 answered jerico-andres1 commented
Hello Jerico,

I am Arthur the Product manager of the RC App desktop.

Thank you for your question - May I get more details from you, when you say switch device are you referring to switching a call from mobile to desktop?

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Yes from mobile to desktop and vice-versa, this feature is available on the RC phone app but not showing on the new RC app. 


 
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arthur-ng12296 answered Kristen Cable commented
Hi Jerico,

We have this in our backlog but it is currently not prioritized yet. It will probably happening sometime in the later half of 2020.


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Maybe you can help me out because tech support can't. Happening on my Android device and my bosses iOS device. We have two groups callers choose from. Both of those rotate between who it rings to. This is what happens: I see a call coming in for "Sales" (one of the groups). I hit answer. It says "call disconnected" and goes to my most recent screen in the RC app. At the top of that screen it says "switch to this device". I hit that button and it connects to the caller. Issue happens with both groups we have setup.
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Please get this feature soon. It is a major functionality that is hurting my users.

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