question

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mark-casey asked Webinar 500 answered

Issue when sharing screen where any Ring Central menus (toolbars, chat window, etc.) show as a black box over top of shared content.

Issue when sharing screen where any RingCentral menus (toolbars, chat window, participant video, etc.) show as a black box over top of shared content. This causes us to not really being able to display menus to change anything during a presentation due to it blocking the view of the participants.

meetings
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samudrabhuyan avatar image
samudrabhuyan answered
Hi Mark, that should not be the case. Could you please share more details:
- OS version
- App version
- Steps to reproduce (e.g. how you are sharing, whether sharing full screen or specific window, etc.)

Screenshots would be helpful too.
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mark-casey avatar image
mark-casey answered
They are running Windows 10, version 1803. OS Build 17134.1069.

The app version is 19.4.23024.1205.

They've tried both sharing main screen (full screen) and sharing a specific app, and the same behavior occurs.

I've attached screenshots.


Main Screen Sharing


Sharing Only Powerpoint

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mark-casey avatar image
mark-casey answered jessica-community-moderator commented
Bump... Nothing new on this?
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Hey Mark, 

Have you opened a case with Tech Support on this? It may help to have a dedicated tech support rep researching this for you. 
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sujit-roy avatar image
sujit-roy answered jenn-community-moderator commented
I'm running into the exact same problem. Sujit
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Hello Sujit!

We locate your case number for this issue. Will have your Tech Support contacted you. 


Thanks! 


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ismael-hernandez answered mary-community-moderator commented
Is there any update on the resolution for this?  I just upgraded to a new Windows 10 laptop and I now have the issue as shown above.  I never got this issue on Windows 7. 
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Hello Ismael,

I suggest for you to contact our Tech Support so they can check as t why you're experiencing this issue.


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Webinar 500 answered

This is obviously an issue with this software that should have an answer here on how to resolve. Your customers should not have to open a work ticket to fix an issue that multiple users are having.


Please post the answer/fix for your users here.

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