question

dave-graham12383 avatar image
dave-graham12383 asked jessica-community-moderator answered

How can I get my video to use 4:3 aspect ratio for HD video?

Is there any way to get My Video to use an aspect ratio of 4:3 when using HD?


Here's a video showing the issue:

https://youtu.be/n5kkvlHQnKQ


I did some web searches and this camera is popular for streamers, so the answers I saw were frequently about how to do this with OBS. It appears that it's just a software setting and has nothing to do with hardware.


macOS 10.15.1 (19B88)

RingCentral Meetings version: 19.4.151912.1206

Webcam: Logitch HD Pro Webcam C920

video
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1 Answer

jessica-community-moderator avatar image
jessica-community-moderator answered
Hi Dave, 

I would create a case with Support and report this issue. Thanks! 


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