My business has used Ring Central for our toll-free number service for many years. In the past few months, we have been getting increasing numbers of robo calls. These calls (with no person on the other end) are answered, and the company greeting is played instructing the caller to push the appropriate extension. The robo caller obviously does not push an extension, and the company greeting plays a second time before disconnecting a process that takes about 2-1/2 minutes. We are now receiving approximately 45 robo calls per day, so that is about 112 toll free minutes we are charged for in one day. We are billed by RingCentral for the additional minutes over our plan. These calls are coming from all different numbers that have the caller ID spoofed. When we have tried to call back some of these numbers, we get some people to answer and they always have no idea about us and didnt make the call. I wondered why would someone take the time to program hundreds of robo calls to just call our office without a person or recording on the other end prompting us to do something? The only entity that seems like they could benefit from this would be RingCentral. Theyre collecting more money from us because of the additional toll-free minutes used. Then I found this article (https://www.fastcompany.com/90304830/why-800-numbers-are-getting-their-own-robocalls) that explains that there are intermediary companies that handle calls that could benefit from these types of calls too. This is the only explanation for something like this.
We have communicated with RingCentral about this, and it has been difficult. We have been transferred to and from our service rep to different people. No one at RingCentral claims to know anything about this, but we cannot be the only ones to be experiencing this, and RingCentral needs to step up and do something rather than suggest we change our toll-free number that weve had for 30 years. After many calls, someone at RingCentral agreed to reverse the most recent charges for the extra minutes, but it took a follow-up call to get that done. There is no long-term plan in place, and it appears were going to need to call and argue about getting charges reversed each time we are charged for additional minutes. (RingCentral said they wont preemptively add additional minutes to our plan each month to compensate for the robo calls.) Someone at RingCentral also suggested we file a complaint with the FCC, which we did. The rep at the FCC said they were working on new technology that could potentially help with this, but it isnt available right now. Otherwise, they had no other ideas.
Our current situation is not sustainable. RingCentral is indicating this is our problem. And why wouldnt they as theyre the ones benefiting from the hundreds of additional calls.
Has anyone else had an experience like this, and have you done anything to stop the calls? I would rather not change our toll-free number. We have already added our number to the do-not-call list. We could change our initial company greeting to be much shorter (Like, Hello, youve reached our business. Dial 0 to connect now.), but that isnt ideal and it doesnt completely solve the problem. Any suggestions would be appreciated.