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Network is unstable dropped call?
Tags: phone
Dec 30, 2019 at 1:55pm   •   6 replies  •  0 likes

Call was dropped and an Network Unstable appeared on the mobile app.

on Sep 3, 2020 at 12:44pm   •  0 likes

I am getting this fairly often as well. I am on WiFi and the network is fine, it handles HD video, it should be able handle a voice only call. The three little dots in the left hand corner will all be filled, then go down to none filled and the call drops.

on Oct 9, 2020 at 9:47am   •  0 likes

I am also getting this error message with dropped calls most of the time. At this point, I have to write down the phone number calling me, and call them back outside of ring central. This is not a good way to do business.

on Oct 9, 2020 at 11:08am   •  0 likes

Debbie, have you connected with Support on this issue? They may be able to troubleshoot with you to identify the problem. Click here to reach out or create a case.

on Jan 3, 2020 at 2:48pm   •  1 likes
Looks like the app is using wifi. (No LTE indicator for the carrier) Does the wifi network meet RingCentral network requirements? More information is required.
on Jan 3, 2020 at 1:12pm   •  0 likes
I'm interested in this as well, following. I guess I don't understand, the screenshot shows he has 2 bars of network AND WiFi?
on Jul 29, 2020 at 9:34pm   •  0 likes
Hi Danni, 

Check out RingCentral's network requirements and recommendations here
on Feb 18, 2020 at 11:24am   •  0 likes
Are there any instructions how to deal with this?  I see Jessica's post to read the recommendations, but that's just the user guide and I'm not sure where to specifically look for step-by-step instructions to correct the issue.
on Feb 11, 2020 at 2:42pm   •  0 likes
I have two users that are experiencing this issue of "Network is unstable".  I am not sure if type of phone matters but they all have iPhones.  I have an android and have not experienced any issues using the App.  I have asked them is this a bad error or carrier dead zone, and they all say that is not the issue.  Please advise, I would like to know why this is happening.   

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