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New Participant
December 30, 2019
Question

Network is unstable dropped call?

  • December 30, 2019
  • 6 replies
  • 1507 views

Call was dropped and an Network Unstable appeared on the mobile app.

6 replies

The First Step
January 3, 2020
I'm interested in this as well, following. I guess I don't understand, the screenshot shows he has 2 bars of network AND WiFi?
New Participant
January 3, 2020
Looks like the app is using wifi. (No LTE indicator for the carrier) Does the wifi network meet RingCentral network requirements? More information is required.
The First Step
February 11, 2020
I have two users that are experiencing this issue of "Network is unstable".  I am not sure if type of phone matters but they all have iPhones.  I have an android and have not experienced any issues using the App.  I have asked them is this a bad error or carrier dead zone, and they all say that is not the issue.  Please advise, I would like to know why this is happening.   
New Participant
February 18, 2020
Are there any instructions how to deal with this?  I see Jessica's post to read the recommendations, but that's just the user guide and I'm not sure where to specifically look for step-by-step instructions to correct the issue.
Community Manager
July 30, 2020
Hi Danni, 

Check out RingCentral's network requirements and recommendations here
New Participant
September 3, 2020

I am getting this fairly often as well. I am on WiFi and the network is fine, it handles HD video, it should be able handle a voice only call. The three little dots in the left hand corner will all be filled, then go down to none filled and the call drops.