Network is unstable dropped call?

Call was dropped and an Network Unstable appeared on the mobile app.

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susanne-marcus commented · Jan 03, 2020 at 10:48 PM

Looks like the app is using wifi. (No LTE indicator for the carrier) Does the wifi network meet RingCentral network requirements? More information is required.

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ken-adams12 commented · Jan 03, 2020 at 09:12 PM

I'm interested in this as well, following. I guess I don't understand, the screenshot shows he has 2 bars of network AND WiFi?

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tony-harrell commented · Feb 11, 2020 at 10:42 PM

I have two users that are experiencing this issue of "Network is unstable". I am not sure if type of phone matters but they all have iPhones. I have an android and have not experienced any issues using the App. I have asked them is this a bad error or carrier dead zone, and they all say that is not the issue. Please advise, I would like to know why this is happening.

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jessica-community-moderator ♦♦ tony-harrell commented · Feb 18, 2020 at 11:04 PM

Hi Tony,

If your user's network meets all of RingCentral's requirements, I would have them open a case with Tech Support to research exactly what is occurring.

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tiffany-gentile commented · Feb 18, 2020 at 07:24 PM

Are there any instructions how to deal with this? I see Jessica's post to read the recommendations, but that's just the user guide and I'm not sure where to specifically look for step-by-step instructions to correct the issue.

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jessica-community-moderator ♦♦ tiffany-gentile commented · Feb 18, 2020 at 11:03 PM

Hey Tiffany,

I'm just aware of the network requirements and recommendations. You could open a case with our Tech Support team, and they can help confirm next steps and troubleshooting.