question

debra-taylor avatar image
debra-taylor asked robert-incorvaia16201 answered

App continues to ring when call is answered

I have call groups set up to receive call simultaneously. The problem i have is even if someone answers the call the other members ring app continues to ring.

ringcentral app
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1 Answer

robert-incorvaia16201 avatar image
robert-incorvaia16201 answered
There is a setting in Call Handling for Users.  Try disabling the option to ring the App for at least 30 seconds.
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