Forward Calls to Call Center/Bypass Company Greeting

Question

question

psonya-hackett asked Jan 17, '20 jessica-community-moderator answered Jan 22, '20

Forward Calls to Call Center/Bypass Company Greeting

Our calls are answered by a virtual receptionist. It takes 10 seconds to "bypass the company extension" and actually connect. Here's what I want:

1. Person Calls

2. One second elapses, NOT TEN

3. Virtual Receptionists phone rings.

Is that possible? It's already set to bypass the greeting and go directly to my extension - which forwards the call. Let's cut out the middle man. Call the number, it's forwarded. The end. How do we do that?

call forwarding

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app

Answer 1 · 2020-01-22T16:34:21Z

jessica-community-moderator answered Jan 22, '20

Hi Psonya,

If you have an unconditional forwarding rule set up, it will bypass all other call handling settings under the extension and immediately forward the call.

If the phone number it is forwarding to is on another carrier, it may still have a couple second delay because it depends on the other carrier to receive that call forward and to route it through their system (which RingCentral cannot control).

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

question