question

nick-perfetto13788 avatar image
nick-perfetto13788 asked mary-community-moderator commented

Ring Central Meeting not seeing Computer Mic

I've had a couple of end users who have an issue with the Ring Central Meetings app where it just doesn't see the computer mic. The mic is selected as input and is working in other things but Meetings isn't producing any sound even though the mic is selected

meetings
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Becky-Community_Manager avatar image
Becky-Community_Manager answered
Nick, can you indicate what kind of computers your end users are on?
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nick-perfetto13788 avatar image
nick-perfetto13788 answered
THanks for your response Becky. We figured it out. It needed to be allowed in the Privacy settings (they are on Macs).
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Becky-Community_Manager avatar image
Becky-Community_Manager answered
Oh, good news, Nick!
That was what I was going to recommend!
Glad to hear all is sorted, but come back if we can support you further!
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jodie-knott avatar image
jodie-knott answered mary-community-moderator commented
How would you adjust privacy settings for someone using Windows instead of a Mac? Thanks!
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Hi Jodie,

On the Start menu, select  Settings >  Privacy. You'll see a list of
general  privacy options.
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