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Steven Q. Stultz avatar image
Steven Q. Stultz asked Steven Q. Stultz answered

External Contacts Integration with Glip RingCentral App on Windows

Why is there still no external contacts integration with RingCentral's Windows or web app (aka Glip)? This is a sorely missing feature such that without it the RingCentral Windows and web apps are quite crippled and certainly lacking as business-grade software. Can anyone in authority who may be monitoring this forum post a positive update on this matter for all of us, especially those of us who need to specify a business communication system to our clients?

ringcentral app
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Becky-Community_Manager avatar image
Becky-Community_Manager answered
Hey, Steven!
We've shared your contact information with a product manager specific to your inquiry. 
He'll be reaching out to you. 

If you don't hear back, please shoot us an email at community.support@RingCentral.com and we'll follow-up. 
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Steven Q. Stultz avatar image
Steven Q. Stultz answered Becky-Community_Manager commented
I have not heard from a product manager yet.  Thanks.

Steve

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·
We'll shoot a reminder to them. 
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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·
Steven, just wanted to follow up!
Have you heard from product?
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sean-ortega avatar image
sean-ortega answered
I totally agree this functionality is sorely needed and just reached out to product management.
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arthur-ng12296 avatar image
arthur-ng12296 answered cj-williams commented
Hello Everyone,

This is Arthur from Product management, we will be releasing this feature in 2H of 2020 this year. 

Please stay tuned. 

Thank you. 
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cj-williams avatar image cj-williams commented ·
Thanks for the update. We wont be switching from the RC Phone apps until this and other basic contact features are working in Glip.
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Steven Q. Stultz avatar image
Steven Q. Stultz answered
Everyone, I have a work-around to make the RingCentral app usable on Windows until a new more usable Windows app is released:  Use the MEMU ANDROID EMULATOR and load and use the Android RingCentral app inside the emulator.  You can't use it to attach images from the PC to a text message, but other than that it works as a good stop-gap solution for now.

Another feature sorely missing from the Android, iOS, or Windows apps is the ability to create a group text message.  There is no way to notify my team by RingCentral SMS, necessitating using Google Voice for that purpose with a different SMS number.  Not at all ideal, but the RC app simply doesn't support creating group text messages, only replying to a group message that someone else created.
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